Refund policy

Returns & Refunds

We get it — sometimes things don’t work out. At Ink & Ember Supply Co., we want to make returns as stress-free as possible. Here’s how it works:

🗓️ How Long Do I Have?

You’ve got 14 days from when your order hits your doorstep to request a return. After that, we unfortunately can’t take it back.

📦 What Can Be Returned?

You’re good to go as long as:

The item is unused, unworn, with tags still on, and in the original packaging
You’ve got a receipt or proof of purchase

If you’re unsure, just shoot us a message. We’re happy to help.

🚚 Shipping It Back (On Us)

Once we approve your return, we’ll send you a prepaid return label and step-by-step instructions.

Just a heads up: Don’t send anything back before getting approval — we won’t be able to process it.

Return Address:
Ink & Ember Supply Co.
845 Aitken St
Reno, NV 89502

🔄 Need to Exchange Something?

Quickest move?

Request a return for the item you don’t want
Once it’s approved, place a new order for the item you do

Easy peasy.

💸 Restocking Fee

All returns are subject to a 2% restocking fee to help us cover the time and care it takes to process things properly.

🚫 **What Can’t Be Returned**

We can’t take back:

Final sale items
Gift cards
Opened beauty products or personal care items
Custom or personalized gear
Flammable liquids, gases, or anything considered hazardous

If you’re not sure if your item qualifies, just reach out. We’re not here to hassle you.

⚠️ Damaged, Defective, or Wrong Item?

We hate when that happens. If something shows up broken, defective, or just plain wrong — email us right away at prettyininkreno@gmail.com and we’ll make it right, fast.

💰 When You’ll Get Your Refund

Once we get your return and give it a look:

If it’s approved, we’ll refund your original payment method within 10 business days
Your bank or credit card company may need a few extra days to process it

Still waiting after 15 business days? Reach out to us at prettyininkreno@gmail.com and we’ll check it out.